Get In Touch
Please find us at:
208 Stirling Highway, Claremont 6010 (located within the Party Town Store)
Email: pop@lunaballoonclub.com.au
We check our email, DM, messenger, Whatsapp and SMS enquiries every Tuesday, Wednesday, Thursday and Friday.
CONTACT HOURS
We are closed all public holidays.
PICK UPS
Pick ups will be available during opening hours:
Mon – Fri: 8:30am – 5:00pm
Sat: 8:30am – 5:00pm
Sun: 11am – 4pm
If you would like to pick up your order outside of these hours please let us know.
DELIVERIES
Deliveries will occur any time within the time window below.
Tues – Sat : 9:30am – 4:30pm
Occasionally orders will be sent on delivery prior to 9:30am, however most deliveries will only occur within the window above.
Unfortunately we are unable to accommodate specific time deliveries except for orders above $350. We suggest if you need the order for a specific time to Pick up in studio. You can select any half-hour slot between 9:00 am and 2:00 pm (Saturday 9:00am – 12:00pm) to pick up at our Claremont store. The alternative option is to order an Uber Package via your Uber App to order an Uber Package to pick up your balloons for you anytime before 2:00pm Tuesday to Friday, and 12:00pm on Saturdays.
GARLAND INSTALLATIONS
We can organise an on time garland installation to suit your event needs. Sundays and out of business hour installations will incur an additional fee. We are currently unable to take any bookings for Monday.
Mon: Closed for bookings
Tues – Sat : 8:00am – 5:00pm
Sun: Can be arranged for bookings over $800 (will include Sunday surcharge)
Garland Pick Ups
All standard weekday garland pick ups occur between Tuesday – Friday, we do try to collect hired items earlier in the week. If you require a next day or same day pick up, it will need to be scheduled in with our pick up route, and will incur a surcharge of $100. Please confirm with your venue if they are able to hold the hired items for a weekday pick up as we are unable to collect items on Sunday/Monday.
Is there anything we’ve missed? Check out our FAQ page.
WhatsApp (International Customers):
https://wa.me/message/RISTZ7R3DP4IP1
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