FAQ

DELIVERY

Where do you deliver?

Please check out our Delivery Areas page to see the current postcodes we deliver to in the Perth Metro area. We are working on expanding but need to work within these catchment areas to achieve our flat rate shipping. However, if you are outside the catchment area and are eager to get your hands on a Luna, email lunaballoonclub@gmail.com, text or call 0459 587 699 or DM us on our socials (Instagram is best!) and we may be able to work out a custom price. We’re usually pretty responsive.

Can I pick up my order?

Yes! Pick up is in Maylands. Details are provided during checkout. As long as the phone number in your order is correct then we will contact you to organise the pick up.

Can I make a same day order?

Yes! We accept same day orders and close them depending on how our deliveries are going. Usually ordered before 12pm will be accepted, though not guaranteed. The best way is to put the order through, if we can do it will text you or email that the Luna has started processing. If not, we will text you within the hour and provide a full refund in 1-3 business days.

Do you deliver on weekends?

Yes, we deliver 7 days a week.

 

What time will the recipient receive their Luna delivery?

Recipients will receive their Luna between 6:30am – 8pm. With majority of deliveries happening between 10:30 and 1pm. However, if you have special requirements please contact us or include it in your Special Delivery Instructions and we will try our best to accommodate, though not guaranteed.

Organising a pick up with us is the only way to guarantee timing. If you need guaranteed delivery timing, please contact us directly through Instagram DM, email or text.

What if nobody is home during delivery?

If there is nobody home we will contact the delivery number that was entered during checkout. If there is no answer, we will follow the delivery instructions provided during checkout. Please be aware that balloons are highly subject to weather, wind and heat.

ORDERS

Can I make a custom order or order balloons for an event?

Yes! Contact us at lunaballoonclub@gmail.com, text 0459 587 699 or DM us on Facebook or Instagram to start talking about your custom order. We’re usually pretty responsive.

 

PAYMENTS

Do you have alternative payment methods?

Yes! We can process a phone or text order through credit card, bank transfer, Pay ID or Paypal. We can also send invoices.

BALLOONS

How long are the balloons suppose to last?

We use high float (gel that maximises float time) in all our latex balloons for free. At most balloon providers this is an extra cost! Confetti balloons have to lowest float time, due to the heaviness of the confetti. This can be anywhere from half a day to 2 days. For longer lasting balloons we suggest ordering foil balloon bunches or the Confetti Pick n’ Mix. If your balloons are for an event, please order as close to the event as possible. Overnight latex balloons are not recommended.

The major factor in how long your balloons last is the conditions in which they are kept. If they have been out in the sun, heat and wind throughout the day, your balloons will deflate at a faster rate.

 What happens if I feel like my balloons have deflated faster than they are suppose to?

We do our very best to maximise float time by including High Float in every latex balloon. Unfortunately, we have no control over the conditions in which the balloons are kept. If your balloons are deflated fast, please assess whether they have been in heat, wind or sun for longer periods of time. Also check if it is the fringe or card that is weighing down the balloons. If you truly believe that these have not contributed in the deflation and they have deflated in before the suggested time frames above, we are happy to provide 50% refund on the balloon bundle (does not include delivery).

 

 

Anything else we can help you with?

Let us know if you've got anymore questions we can help you with!