FAQ

DELIVERY

Where do you deliver?

Please check out our Delivery Areas page to see the current postcodes we deliver to in the Perth Metro area. However, if you are outside the catchment area and are eager to get your hands on a Luna you can contact us for a custom delivery cost:

email: pop@lunaballoonclub.com.au

text or call: 0459 587 699

or DM us on our socials (Instagram is best!)

Can I pick up my order?

Yes! Pick up is in West Perth at The Sapling Co-working Space, 133 Fitzgerald Street, West Perth. Details are also provided during checkout. Our pick up window is generally 11am – 1pm but please provide a preferred pick up time in the “Special Delivery Instructions”. Often we will contact you if we can accomodate early or late pick up.

Can I make a same day order?

Yes! We accept same day orders up until 10:30am. However you can still try your luck after that. The best way is to put the order through, if we can do it will text you or email that the Luna has started processing. If not, we will text you within the hour and provide a full refund in 0-3 business days.

Do you deliver on weekends?

Yes, we deliver 7 days a week.

What time will the recipient receive their Luna delivery?

Recipients will receive their Luna between 9:00am – 5:00pm. With majority of deliveries happening between 10:30 and 1pm. However, if you have special requirements please contact us or include it in your Special Delivery Instructions and we will try our best to accommodate, though not guaranteed.

Organising a pick up with us is the only way to guarantee timing. If you need guaranteed delivery timing, please contact us directly through Instagram DM, email or text.

What if nobody is home during delivery?

If there is nobody home we will contact the delivery number that was entered during checkout. If there is no answer, we will follow the delivery selections provided during checkout. If you have selected to leave the balloon bunch in the safest areas possible, we do not take any responsibility for the bunch when left there. Please be aware that balloons are highly subject to weather, wind and heat.

ORDERS

Can I make a custom order or order balloons for an event?

Yes! Contact us at pop@lunaballoonclub.com.au, text 0459 587 699 or DM us on Facebook or Instagram to start talking about your custom order.

PAYMENTS

Do you have alternative payment methods?

Yes! We can process a phone or text order through credit card, bank transfer, Pay ID or Paypal. We can also send invoices.

BALLOONS

How long are the balloons suppose to last?

We go above standards to maximise float time. For majority of our latex balloons we use high float (gel that maximises float time), biodegradable quality qualatex balloons and 100% helium at no extra cost. At most balloon providers this is an extra cost!

The major factor in how long your balloons last is the conditions in which they are kept. If they have been out in the sun, kept in a warm room or have been exposed to wind your balloons will deflate at a faster rate.

Small latex confetti balloons and marble latex balloons have to lowest float time, due to the heaviness of the confetti. This can be anywhere from half a day to 2 days. For longer lasting balloons we suggest ordering foil balloon bunches or the Confetti Pick n’ Mix. If your balloons are for an event, please order as close to the event as possible.

Can I order balloons the night before?

Overnight latex balloons are not recommended. Any balloons that have been ordered for the day after do so at their own risk and will not be eligible for a refund.

What happens if I feel like my balloons have deflated faster than they are suppose to?

We are a business that relies entirely on the good faith of our customers. As balloons are a fragile product we can only guarantee that they leave our studio and are delivered fully inflated and in good condition. Unfortunately, we have no control over the conditions in which the balloons are kept.

If your balloons have deflated faster than you expected please assess whether they have been kept in cool conditions. Also check if it is the fringe or card that is weighing down the balloons.

If you truly believe that these have not contributed in the deflation and they have deflated in before the suggested time frames above, we are happy to provide 50% refund on the balloon bundle (does not include delivery). Please send a picture to pop@lunaballoonclub.com.au.

If the sender has selected the option to “leave on premise” and our delivery personnel have had to follow through (after trying to get in contact with the recipient), your balloon bundle will not be eligible for a refund.

If balloons have been ordered the night before, your balloons will not be eligible for a refund.

 

 

 

Anything else we can help you with?

Let us know if you've got anymore questions we can help you with!